Use case · Contracts Free to start · nothing is sent without your OK
Your cancellation is being ignored
Gym, phone, streaming or energy: you cancelled and they keep charging. Eshkal confirms the right end date, sets a deadline and escalates.
The problem
Consumer contracts that renew automatically can, after the minimum term, be cancelled with one month’s notice.
§ 309 Nr. 9 BGB · Laufzeit · checked 10.07.2026A direct debit you did not authorise can be reversed with your bank.
§ 675x BGB · Lastschrift · checked 07.10.2026What Eshkal does
- 01 Eshkal Checks the contract term and the correct end date
- 02 Eshkal Sends the cancellation with proof of delivery
- 03 Eshkal Sets a deadline to confirm and stop charging
- 04 You Reverse charges after the end date with your bank
- 05 Eshkal Complaint to the Verbraucherzentrale
Documents it produces
Cancellation With the end date and proof
Deadline letter Confirm and stop charging
Complaint To the consumer centre
Bank guide How to reverse a direct debit
Typical timeline
- Day 1 Cancellation sent
- Day 15 Deadline letter if not confirmed
- Day 30 Complaint drafted for your OK
- Any time Reverse wrong charges with your bank
Typical, not guaranteed. Your plan shows the real dates for your case.
Questions
They say I cancelled too late. Are they right?
Eshkal checks the contract date and the notice period that applies, and tells you the correct end date with its source.
Will they send me to collections?
If they threaten it, Eshkal answers in writing that the claim is disputed, which matters for your credit record.