Cases we’ve already closed
Every one of these was a real problem someone sent us. They are published anonymously, with permission, so the next person can read what actually worked.
All 3 HousingUtilitiesContracts
Housing · Germany A landlord kept a €1.850 deposit. Five steps got it back. The tenant moved out in early February. Two months later the deposit still hadn’t arrived and emails were going unanswered. This is what was sent, in what order, and what finally made the landlord pay. 68% worked Utilities · Germany An energy company charged twice for the same month. It took two letters. The direct debit went out twice in March. Customer service acknowledged it, then went quiet for six weeks. This is the sequence that got the money back. 81% worked Contracts · Germany A gym kept taking payments after the cancellation. Two letters stopped it. The membership was cancelled in writing and confirmed by email. The direct debit carried on for three more months. This is what was sent. 73% worked